RETURNS

We want you to love your Loum purchase, so if you are not totally satisfied, please send an email customerservice@loumbeauty.com within 30 days of your purchase and we will provide a return authorization and mailing information. Simply return the unused portion, and we will be happy to remit your account for the full amount of your purchase, minus shipping.

Our warehouse does not accept returns. We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address. We recommend that your return or exchange is sent via FedEx, UPS or insured Parcel Post for your protection and to insure prompt delivery. We're sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.

If you are shipping an item over $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.

Please Note: only items purchased on www.loumbeauty.com may be accepted for return. If you purchased your Loum Beauty product at one of our authorized retailers, please contact them for assistance.

EXCHANGES

If you need to exchange a product for the same item, send an emailto customerservice@loumbeauty.com and we will provide an exchange authorization and mailing information. Our warehouse does not accept returns or handle exchanges. We cannot insure that we will be able to properly locate and handle your return or exchange without the exchange authorization and the correct return address.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

LATE OR MISSING REFUNDS

If you haven't received your refund after 5-10 business days we recommend contacting your bank and/or credit card company. It may take some time before your refund is officially processed and posted. If you have done all of this and you still have not received your refund, please contact us at customerservice@loumbeauty.com