How do the program tiers work?
Once you earn a certain number of points, you can move up a tier level. When you reach a new tier, you can stay a member of that tier for a full year, even if you redeem all of your points. If by the end of the year, you have less points than the threshold for your tier, you will move to the correct tier level based on the number of points in your account.
What does approved, cancelled and pending mean?
- Approved: These points can be redeemed on rewards immediately.
-Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
- Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
What happens if a friend I refer cancels an order?
If a friend you referred cancels their purchase, their purchase will no longer count toward your successful referrals.
Why did my account balance go down?
You either redeemed your points or you or someone you referred, cancelled a purchase.
I completed an activity but didn’t earn points.
It can sometimes take a few minutes for us to process your activity and provide your points.
I left a review on site but didn’t earn points.
We track reviews and credit points via our automatic review request emails (subject line: "Review Your Bokksu Experience and Earn Bokksu Points!"). This email is sent between 27-40 days after your order has shipped, and requests are only sent if it is your first time purchasing that item. Reviews left on site, though greatly appreciated, cannot be credited with points.
Can I use my points during checkout?
Points can be redeemed at checkout for Loum Beauty orders only. You will need a minimum of 500 points to redeem a discount during checkout.
Can I use rewards on my subscription?
- Yes! You can use a reward to discount the purchase of a new subscription, or to receive a discount on an upcoming renewal for an existing subscription.
- You can add a reward coupon to your existing subscription by going to your customer portal --> "Subscription & Gifts" --> "Edit Plan Details" where you'll find a field for Loum Rewards. Enter the code there to apply it to your next subscription renewal.
When do my points expire?
Points will expire after 6 months of account inactivity. This means if you take no actions to either earn or spend points for 6 months, they will expire. If they expire, your point balance will return to 0, however your tier will remain unchanged.
How do I leave the program?
If you no longer wish to earn points, please contact us
and ask to be removed from the program. We will unenroll you and you will lose any points you have accrued.
Will my previous purchases (prior to opening loyalty account) count towards my reward points?
No, only future purchases will count towards your reward points.
What happens if I decide to leave and join again?